Terms And Conditions
All our yarn batches are one of kind. Once the batch is gone, it’s gone! Sizes, weights and yardage are approximate. Our yarns are stored in a smoke-free environment. We do not have a retail storefront on the farm, but you can contact us at [email protected] to see our products or pick up your order by appointment only. Please keep in mind that different computer monitors display color differently. All our yarns are shot in natural light with the intention to capture its true color.
YARN CARE: Hand wash gently with mild soap in tepid water. Keep water temperature consistent or a bit warmer in rinsing bath. Do not agitate. Gently squeeze excess water out or wrap in a towel and blot dry.
SHIPPING: FREE shipping in the Continental United States only. (Sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.) Customers located outside of the Continental US, please contact us at [email protected] for shipping rates to your location. Your order will be shipped within 5 days of purchase.
DAMAGED MERCHANDISE BY SHIPPING: Please email us at [email protected] within 3 days of receiving package and describe damage and attach pictures of damaged merchandise. A claim will be submitted. RETURN POLICY: If you find that you are not happy with your purchase please email us at [email protected] and let us know why. We will refund your money, less 15% restocking fee. Merchandise must be returned in original condition within 5 days of receipt. We will process your refund after we receive the merchandise back. Return insured shipping is the responsibility of the buyer.