Hillside Haven Fiber Arts
Hillside Haven Fiber Arts

Hillside Haven Fiber Arts

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Terms And Conditions

Terms & Conditions

Most of my items for sale will be one-of-a-kind.  Please purchase enough of the item, i.e. hand dyed/spun yarn, to complete your project as it's difficult to reproduce another perfectly matched item due to availability of materials on hand.

Exchanges, Refunds, Cancellations

If for some reason you are not pleased with your order, you may return it for a full refund (not including return postage), or you may exchange it for another item for the same value in my shop. I welcome questions to assist you in making a purchase you will be happy with. Should something not be right with the order I will do my level best to make it right. I take exchanges and accept returns in my shop as long as I have been contacted within 7 days of delivery and the item(s) have been returned in the original package and in the same condition as received within 14 days of delivery. This excludes custom or personalized orders and items on sale. I accept cancellations if made prior to ship date.

Payment Methods

I accept Visa, Mastercard, Discovery and American Express cards, PayPal, checks or money orders for purchases.  Shipping occurs after payment is received and cleared.

Shipping

Your Items will be shipped via USPS First Class Mail within 1-2 days of your payment clearing, unless otherwise noted. Buyer pays insurance fees, if required.  Upgrades for faster shipping are available at buyer's expense.

All yarn and finished product may be wrapped in tissue and shipped in a poly mailing bag to keep pricing down. Fleece will be weighed, put into a plastic bag and boxed or mailed in poly mailing envelopes as necessary. I don't put small items in large boxes as a convenience and expect you as the customer, to pay for it. I weigh each item separately and mail in appropriately sized packages as inexpensively as possible. I am happy to bundle and adjust shipping costs for multiple items.

Deadlines to ship holiday or gift items within the USA is 10 BUSINESS days.  We cannot be responsible for post office snafus so the earlier you purchase items for a special occasion, the better.

Additional Policies and FAQs

Please contact me if you have any questions prior to your purchase.  I will provide as many details regarding each item as possible in the listing, but you may think of something I did not.  I'll be happy to help you with your selection to assure you're getting exactly what you are looking for.

Most of my handspun yarns are one-of-a-kind and cannot be reproduced if you need more later on for a project.  Smaller skeins of yarn can be used as an accent or contrasting color combined with other yarns or materials to complete projects if the skein isn't large enough to create the entire project. Be creative, have fun and make your own one of a kind items that no one else will have.

Items listed in my shop are completed and ready to ship as soon as payment clears, and not a picture of something that needs to be made on-demand. The item you view in the listing will be the item sent to you.

Please allow more shipping time for custom orders. I can let you know at time of sale if I have materials on hand and how long it will be before your custom ordered item is ready for shipping.

I'm also happy to discuss any concerns or questions you may have regarding my items. Feel free to message me and I'll get your questions answered.

Privacy Policy

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly. I keep no record of your personal credit card information, it is not available to us through my Sqare billing system, therefore your private information is safe and absolutely will not be shared with any other party by me.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.